Effective Date: July 8, 2024

1. Our Refund Policy

At The Lush Rituals, we strive to provide the highest quality products and customer satisfaction. While we do not typically offer refunds, we are committed to addressing any issues with your order promptly and fairly.

2. Replacement for Defective Products

In the rare instance that there is a mistake on our part resulting in a defective product, we are happy to offer a replacement. The product received should be returned to us within 2 days of delivery. Proper evidence of the defect should be sent to us, information should also given to us through phone. Our goal is to ensure you are completely satisfied with your purchase.

3. Verification Process

To facilitate a smooth replacement process, we request that you provide clear photographs of the defective product immediately upon receiving your parcel. This will help us quickly assess and resolve the issue.

4. Pre-Purchase Check

We encourage you to review your order details carefully before completing your purchase. This helps us ensure that you receive exactly what you need and expect.

5. Contact Us

If you have any questions or need assistance with your order, please do not hesitate to contact us. We are here to help and ensure your experience with The Lush Rituals is positive.